Shipping policy

# Shipping Policy

Last updated: August 2026

Welcome to ROZIVA! 💗

We’re delighted to ship our latest finds and favorite obsessions to customers in Switzerland, the European Union, and the United States.

## Where We Ship

ROZIVA currently ships to:

- Switzerland
- European Union countries
- United States

Available shipping options and applicable shipping charges are displayed at checkout based on your delivery address.

## Order Processing

Orders are generally processed within 1–3 business days after your order has been confirmed.

During product launches, promotional periods, holidays, or periods of unusually high demand, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information whenever tracking is available.

## Estimated Delivery Times

Estimated delivery times after dispatch are:

Switzerland: approximately 2–7 business days

European Union: approximately 4–10 business days

United States: approximately 5–12 business days

These timeframes are estimates rather than guaranteed delivery dates. Delivery times may vary depending on the product, fulfillment location, destination, carrier, customs processing, public holidays, weather conditions, and other circumstances outside ROZIVA's reasonable control.

The delivery estimate applicable to your order may also be displayed during checkout or on the relevant product page.

## Multiple Packages

Because ROZIVA offers a curated selection of products that may be fulfilled from different locations, an order containing multiple items may occasionally arrive in more than one package.

If this happens, don't worry — the remaining items are still on their way. Where available, separate tracking information will be provided.

## Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, ROZIVA may offer free shipping promotions or free shipping above a specified order value. Any applicable offer and conditions will be clearly displayed on our website.

## Customs, Duties & Import Taxes

International orders may be subject to VAT, sales tax, customs duties, import taxes, brokerage charges, or other fees depending on the destination country, the origin and classification of the products, and the method of shipment.

Where applicable and supported, certain taxes or duties may be calculated and collected during checkout.

If taxes, customs duties, or other import charges are not collected by ROZIVA at checkout, they may be assessed by the relevant authorities or carrier upon import and may be payable by the recipient.

Any applicable charges will be handled in accordance with the checkout terms shown for your order and applicable law.

## Tracking Your Order

When tracking is available, you will receive your tracking details by email after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

## Incorrect Shipping Addresses

Please check your shipping information carefully before completing your order.

If you notice an error in your delivery address, contact us as soon as possible at support@roziva.shop.

We will do our best to make changes before dispatch, but we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be charged where permitted by applicable law.

## Lost, Delayed or Damaged Packages

If your tracking information has not updated for an extended period, your package appears to be lost, or your order arrives damaged, please contact us at support@roziva.shop with your order number.

For damaged deliveries, please also include clear photographs of the item and packaging so we can investigate the issue with the carrier or fulfillment partner.

We will review the situation and assist you in accordance with applicable consumer law and our store policies.

## Delivery Delays

Occasionally, deliveries may be delayed due to customs inspections, carrier disruptions, severe weather, peak shopping periods, public holidays, or other events outside our reasonable control.

We appreciate your patience if this occurs and will assist with tracking or investigating your shipment where reasonably possible.

## Questions About Your Delivery?

We're happy to help. 💕

hello@roziva.shop

Please include your order number when contacting us about an existing order.

ROZIVA
Your New Obsession 💗